Shipping policy

Last Updated: September 23, 2026

Thank you for shopping with GAZARA Shop.

We are committed to making your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process orders, calculate shipping, provide tracking, and handle delivery-related issues.

Please review this policy before placing your order.

1. Order Processing

All orders are normally processed within 1–3 business days after payment has been successfully received.

Please note:

  • Orders are processed during regular business days.

  • Orders are generally not processed or shipped on weekends or public holidays.

  • Processing may take longer during holidays, promotional events, or periods of unusually high order volume.

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note: Order processing time is separate from shipping and delivery time.

2. Shipping & Delivery Time

After your order has been processed and shipped, please allow approximately up to 14 days for delivery.

Delivery times are estimates and may vary depending on:

  • Your destination.

  • Shipping method.

  • Local postal services or carriers.

  • Customs clearance.

  • Weather conditions.

  • Public holidays.

  • Transportation delays.

  • Other circumstances outside our reasonable control.

While we work hard to get your order to you as quickly as possible, delivery dates are estimates and cannot be guaranteed.

3. International Shipping

GAZARA Shop aims to provide worldwide shipping, subject to product availability, carrier coverage, and destination restrictions.

Some products or shipping methods may not be available for certain countries or remote locations.

If shipping is unavailable for your destination, the available options will be shown during checkout where applicable.

If you are unsure whether we can ship to your location, please contact us before placing your order.

4. Shipping Rates

Shipping costs are calculated based on the order, destination, shipping method, and other applicable factors.

The available shipping options and applicable charges will be displayed at checkout before payment is completed.

From time to time, GAZARA Shop may offer:

  • Free shipping promotions.

  • Free shipping above a minimum order value.

  • Special shipping rates.

  • Destination-specific shipping offers.

Any applicable promotion, minimum purchase requirement, or exclusion will be displayed during the relevant promotion or checkout process.

Customers are responsible for reviewing the final shipping charges before completing their purchase.

5. Order Tracking

When tracking is available, you will receive tracking information by email after your order has been shipped.

Please understand that tracking information may not appear immediately. It can take some time for the carrier to register and update the shipment in its system.

If your tracking information has not updated for an extended period, please contact us and we will do our best to assist you.

Some shipping services may provide limited tracking information depending on the destination and carrier.

6. Shipping Delays

We do our best to deliver every order within the estimated timeframe. However, unexpected delays may occasionally occur.

Possible causes include:

  • Customs inspections or clearance delays.

  • Carrier or postal service disruptions.

  • Severe weather or natural disasters.

  • Public holidays.

  • High shipping volumes.

  • Incorrect or incomplete delivery information.

  • Transportation delays.

  • International shipping restrictions.

  • Other circumstances beyond our reasonable control.

If your order takes longer than the estimated delivery period, please contact us so we can review the shipment and help determine the appropriate next step.

Please note that a delayed shipment is not automatically considered lost. Depending on the tracking information, we may need to allow additional time or investigate the shipment with the carrier.

7. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

GAZARA Shop does not control the customs policies, tax rates, or fees imposed by your local government.

Customs processing may also cause additional delivery delays.

If you are concerned about possible import charges, we recommend contacting your local customs authority before placing your order.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Full name.

  • Street address.

  • Apartment, unit, or building number.

  • City.

  • State or province.

  • Postal/ZIP code.

  • Country.

  • Phone number, where required.

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to update the address before the order is processed or shipped, but address changes cannot be guaranteed once processing or shipment has begun.

GAZARA Shop cannot guarantee successful delivery when an incorrect or incomplete address has been provided by the customer.

Additional shipping costs may apply if a shipment needs to be reshipped because of an incorrect address, depending on the circumstances.

9. Undeliverable or Unclaimed Packages

A package may be considered undeliverable if:

  • The address provided is incorrect or incomplete.

  • The recipient refuses delivery.

  • The package is not collected from the local post office.

  • Required customs procedures are not completed.

  • Required customs duties or fees are not paid.

  • The carrier is unable to complete delivery for another recipient-related reason.

If a package is returned to us because of an issue caused by the customer, additional shipping charges may apply if a replacement shipment is requested.

Refund eligibility for undeliverable or unclaimed packages will be reviewed according to our Return & Refund Policy.

10. Lost or Missing Packages

If your order appears to be lost or has not arrived after the applicable delivery period, please contact us.

We may ask for:

  • Your order number.

  • Tracking information.

  • Confirmation of your shipping address.

  • Any relevant communication from the local carrier or postal service.

If tracking confirms that the package was delivered, additional investigation may be required before a refund or replacement can be considered.

We will review each case individually and work with the relevant carrier where possible.

11. Split Shipments

Depending on product availability, warehouse location, or shipping arrangements, items from the same order may occasionally be shipped separately.

If this happens, you may receive multiple packages and separate tracking information.

You will not necessarily receive all items in your order in the same package or on the same day.

12. Delivery Confirmation

A tracking status showing "Delivered" generally means that the carrier has recorded the package as delivered.

If you cannot locate a package marked as delivered, we recommend checking:

  • Your mailbox or delivery area.

  • Around your home or building.

  • With household members or neighbors.

  • With your local carrier or postal service.

Please contact us if you still cannot locate the package so we can review the available shipping information.

13. Shipping Restrictions

Shipping availability and delivery options may vary by country and product.

Certain destinations may have:

  • Limited transportation services.

  • Limited tracking.

  • Customs restrictions.

  • Carrier restrictions.

  • Additional shipping charges.

  • Longer delivery times.

Where applicable, available shipping options and costs will be shown at checkout.

14. Contact Us

If you have questions about your order, shipping, tracking, or delivery, please contact us.

GAZARA Shop
Email: support@gazara.shop

When contacting us about an order, please include your order number whenever possible so we can assist you more quickly.

We appreciate your patience and trust in GAZARA Shop.

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